How Our Return Policy Works:
Cigars
- For cigars purchased by the box or bundle of 20 cigars or more, we allow a 1-stick allowance. The remaining cigars must be returned to receive a full merchandise credit, less shipping charges. If you try more than 1, a pro-rata credit will be applied, less shipping charges.
- For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers.
- Please keep the original packaging and any accessories to return with the item. Do not return any cut or smoked cigars, as this may affect your refund.
Pipes
- If you are not satisfied with your pipe for any reason, you may return the item within 30 days of receipt of your order for an exchange, credit, or refund.
- Returns take up to 3-10 business days from receiving a return to process.
- Only pipes that have not been smoked are eligible for return.
Pipe Tobacco
- If you feel your tobacco was not manufactured to the highest standards or if the tobacco is not what you ordered, please contact us immediately.
- With the exception of damaged or defective products, only unopened containers are eligible for return within 30 days of receipt of your order.
All Other Merchandise
- Any merchandise outside of Cigars, Pipes, and Pipe Tobacco may be returned within 30 days of receipt of your order for an exchange, credit, or refund.
- Any merchandise returned must be new and in its original packaging, with the exception of any damaged or defective items.
- Returns take up to 3-10 business days from receiving a return to process.
